Westminster Cleaners Terms and Conditions
These Terms and Conditions set out the basis on which Westminster Cleaners provides cleaning services to its customers in the United Kingdom. By booking or receiving any service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Company means Westminster Cleaners, the provider of the cleaning services.
Customer means any individual or business that requests or receives services from the Company.
Services means any cleaning or related services provided by the Company, including but not limited to domestic cleaning, commercial cleaning, end of tenancy cleaning, after-build cleaning and specialist cleaning.
Premises means the property or location where the Services are to be performed.
Booking means a confirmed request for Services made by the Customer and accepted by the Company.
2. Scope of Services
The Company will provide Services as agreed at the time of Booking. The specific tasks, areas to be cleaned, and any special requirements will be confirmed during the booking process. The Company reserves the right to refuse to carry out any task that it reasonably believes is unsafe, unlawful, unsuitable for cleaning, or outside the agreed scope.
The Customer is responsible for providing accurate information about the Premises, including size, condition, access arrangements, and any particular cleaning needs. If the information provided is incomplete or inaccurate, the Company may adjust the quoted price, alter the scope of Services, or decline to proceed with the Booking.
3. Booking Process
Bookings may be made through the Company’s chosen communication channels or online booking system where available. A Booking is only confirmed when the Company has accepted the request and provided confirmation to the Customer.
The Customer must ensure that all details provided at the time of Booking are complete and correct, including the address of the Premises, date and time required, nature of the Services, and any access or parking instructions. Any changes must be communicated to the Company as soon as reasonably possible.
Where a Booking is made for a specific date and time, the Company will use reasonable endeavours to attend the Premises at the agreed time. However, arrival times are approximate and may vary due to traffic, weather, or other circumstances beyond the Company’s reasonable control.
For regular or recurring Services, the Company will agree a schedule with the Customer. Either party may request reasonable changes to the schedule, subject to availability and these Terms and Conditions.
4. Access to the Premises
The Customer must ensure that the Company’s operatives have safe and reasonable access to the Premises at the agreed time. This includes providing any necessary keys, access codes, parking instructions, or entry permissions required by building management or other third parties.
If the Company is unable to gain access to the Premises at the scheduled time for reasons within the Customer’s control, the visit may be treated as a late cancellation and a charge may be applied in accordance with the cancellation provisions below.
The Customer must ensure that the Premises are secure and that any valuables or confidential documents are safely stored. The Company will not be responsible for loss or damage arising from inadequate security arrangements at the Premises, except where such loss or damage is directly caused by the Company’s negligence.
5. Customer Obligations
The Customer agrees to provide a safe working environment for the Company’s operatives, including running water, electricity, adequate lighting, and safe access to the areas to be cleaned. Any known health and safety risks or hazards should be disclosed in advance.
The Customer must notify the Company in advance of any fragile items, special surfaces, or materials that require particular care or non-standard cleaning methods. In the absence of such notification, the Company will use reasonable care and skill but will not be liable for damage caused where it has not been appropriately informed.
The Customer agrees not to instruct the Company’s operatives to undertake any tasks that fall outside the scope of the agreed Services or that may be unsafe or unlawful. The Company may refuse to carry out any such tasks.
6. Payments and Charges
The charges for the Services will be communicated to the Customer at the time of Booking, either as a fixed fee, an hourly rate, or a combination of both. All prices are stated in pounds sterling and, where applicable, will be subject to UK taxes in accordance with current legislation.
Payment terms will be confirmed at the time of Booking. The Company may require full or partial payment in advance, or may invoice the Customer after completion of the Services. Time for payment shall be of the essence.
The Customer agrees to pay all amounts due by the specified due date. If payment is not received on time, the Company reserves the right to suspend further Services and to charge reasonable costs incurred in recovering any overdue amounts. Interest may be charged on late payments at the statutory rate, calculated daily until payment is received in full.
Any additional work requested during or after the visit that was not included in the original Booking may be charged separately at the Company’s prevailing rates. The Customer will be informed of any such additional charges before the work is carried out wherever reasonably practicable.
7. Cancellations and Amendments
The Customer may cancel or amend a Booking by giving the Company reasonable notice. Unless otherwise agreed in writing, the following will apply.
If the Customer cancels or significantly amends a Booking with less than 24 hours notice, the Company reserves the right to charge a cancellation fee up to the full price of the scheduled Services.
If the Customer cancels or amends with more than 24 hours notice, no cancellation fee will ordinarily be charged, save for any non-refundable costs already incurred by the Company on the Customer’s behalf.
If the Company needs to cancel or reschedule a Booking due to unforeseen circumstances, it will provide as much notice as reasonably possible and will offer an alternative appointment. The Company will not be liable for any loss or damage arising from such cancellation or rescheduling, except to refund any prepayments for Services not provided.
In cases of persistent cancellations, missed appointments, or failure to provide access, the Company may decline to accept further Bookings from the Customer.
8. Quality of Service and Complaints
The Company aims to deliver a high standard of cleaning and will use reasonable care and skill in providing the Services. If the Customer is dissatisfied with any aspect of the Services, they should inform the Company as soon as possible, ideally within 24 hours of completion of the work.
Where a complaint is justified, the Company may, at its discretion, offer to re-clean the affected area, provide a partial refund, or offer a credit towards future Services. Any remedy will be subject to investigation of the circumstances and evidence provided.
9. Liability and Insurance
The Company will maintain appropriate insurance cover for its business, including public liability insurance to a reasonable level. Evidence of insurance can be provided on request.
The Company’s liability for loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the total amount paid or payable by the Customer for the specific Booking from which the claim arises, except where liability cannot legally be limited.
The Company shall not be liable for any indirect, consequential, or purely economic loss, including loss of profit, loss of business, or loss of opportunity, arising from the provision of the Services.
The Company will not be responsible for pre-existing damage, fair wear and tear, or deterioration resulting from the condition or age of surfaces, fabrics, fixtures, or fittings. The Customer should identify any items of particular sensitivity prior to the commencement of the Services.
Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.
10. Waste Handling and Environmental Regulations
The Company will handle general cleaning waste in accordance with UK waste management and environmental regulations. Standard domestic waste arising from cleaning activities will be bagged and left in the Customer’s designated refuse area unless alternative arrangements have been agreed.
The Company is not licensed to remove or transport hazardous waste, including but not limited to asbestos, clinical waste, sharps, chemical residues, oils, or other regulated substances. Where such materials are present, the Customer must arrange for appropriate specialist disposal. The Company reserves the right to withdraw Services from any area where hazardous or unsafe waste is encountered.
The Customer is responsible for informing the Company of any known contamination risks or specific waste handling requirements at the Premises. The Company will take reasonable steps to work in an environmentally responsible manner, including the use of appropriate cleaning products and methods, but cannot guarantee compliance with any specialist regulatory regime that has not been disclosed by the Customer.
11. Customer Property and Keys
Where the Customer provides keys, access fobs, or codes, the Company will take reasonable care of them and will use them solely for the purpose of performing the Services. The Customer should ensure that any keys or codes supplied do not identify the Premises by address on the keyring itself.
Any loss of keys by the Company will be reported to the Customer as soon as reasonably practicable. The Company’s liability will be limited to the reasonable cost of replacing the keys and, where necessary, the lock, subject to the overall limitation of liability set out in these Terms and Conditions.
12. Health and Safety
The Company will comply with applicable health and safety legislation in relation to the provision of the Services. The Customer agrees to cooperate with the Company to ensure a safe working environment, including keeping walkways clear and advising of any known risks such as loose flooring, unstable fixtures, or hazardous materials.
The Company may suspend or refuse to continue the Services if it reasonably believes that conditions at the Premises present a risk to health or safety. Any such suspension may be treated as a cancellation by the Customer if the risk arises from circumstances within the Customer’s control.
13. Data Protection and Privacy
The Company will collect and process personal data relating to the Customer for the purpose of managing Bookings, delivering Services, and handling payments and queries. Personal data will be handled in accordance with applicable UK data protection laws.
The Company will not sell or unlawfully disclose the Customer’s personal data to third parties. However, data may be shared with service providers or authorities where this is necessary to deliver the Services, comply with legal obligations, or protect the Company’s legitimate interests.
14. Force Majeure
The Company shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions where such failure or delay is caused by events beyond its reasonable control, including but not limited to extreme weather, natural disasters, strikes, labour disputes, utility failures, transport disruptions, or public health restrictions.
Where a force majeure event occurs, the Company will notify the Customer as soon as reasonably practicable and will seek to reschedule the Services once the event has passed or its impact has been mitigated.
15. Variation of Terms
The Company may revise these Terms and Conditions from time to time to reflect changes in law, industry practice, or the nature of its Services. Updated terms will be made available to Customers, and the version in force at the time of Booking will apply to that Booking unless the parties agree otherwise.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. General Provisions
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any such right or remedy prevent any further exercise of it.
These Terms and Conditions constitute the entire agreement between the parties in relation to the Services and supersede any prior discussions, correspondence, or understandings. The Customer acknowledges that they have not relied on any statement or representation not expressly set out in these Terms and Conditions.