Westminster Cleaners Service Terms and Conditions

These service terms and conditions set out the basis on which Westminster Cleaners provides domestic and commercial cleaning services in the UK. By making a booking, confirming an appointment, or allowing a cleaner to begin work, the customer agrees to these terms. These conditions are intended to make the service clear, fair, and practical for both parties. They apply to one-off cleans, recurring cleans, specialist cleaning tasks, and any related add-on services supplied under a cleaning agreement.

Throughout these terms, references to “we”, “us”, and “our” mean Westminster Cleaners. References to “you” and “your” mean the customer, whether an individual, landlord, tenant, business, property manager, or authorised representative. In these cleaning terms and conditions, the words booking, service, and visit are used broadly to cover all scheduled cleaning appointments unless the context requires otherwise.

We reserve the right to update these terms from time to time. Any updated version will apply to future bookings after it has been issued or made available. The version in force at the time your booking is confirmed will usually govern that booking, unless a change is required by law or safety considerations. If any part of these terms is found to be invalid or unenforceable, the rest will remain in effect.

1. Booking Process

All bookings are subject to availability and acceptance by Westminster Cleaners. A request for service does not guarantee a confirmed appointment until we have reviewed the details and agreed a date, time, scope, and price or estimate. We may ask for photographs, access information, property size, and a brief description of the work required before confirming the booking. This helps ensure that the right equipment, time, and staffing are allocated for the job.

Bookings may be made through the channels we make available from time to time, and you must provide accurate information when requesting a service. If the details you give are incomplete or misleading, we may revise the quotation, adjust the scheduled time, or withdraw from the booking if the service cannot reasonably be delivered as agreed. Any special requests, such as deep cleaning, stain treatment, end-of-tenancy work, or fragile surfaces, should be disclosed at the time of booking.

Where a service has been arranged on the basis of an estimate, the final price may vary if the actual condition of the property, the size of the task, or the scope of work differs from what was originally described. If we discover a material difference when attending the property, we may explain the revised price before work begins. If you do not accept the revised price, we may decline to proceed and may charge a reasonable call-out or cancellation fee where permitted.

2. Access, Preparation, and Customer Responsibilities

You are responsible for making sure that we have safe, lawful, and timely access to the property at the agreed time. This may include arranging keys, entry codes, concierge access, parking permissions, alarm instructions, and the presence of a responsible adult where required. If we cannot access the premises because of circumstances within your control, the visit may be treated as a late cancellation or failed attendance.

Before the service begins, you should remove or secure valuables, documents, cash, jewellery, and sensitive items. We may move lightweight household objects in order to clean, but we are not obliged to handle items that are fragile, heavy, valuable, hazardous, or unsuitable to be moved without special care. You must tell us about any risks on the premises, including pets, broken fixtures, exposed wires, slippery surfaces, pest infestations, or other conditions that may affect health and safety.

You should also ensure that the property is reasonably ready for cleaning. In particular, we may decline to work in areas that present a serious safety risk or where the condition of the property prevents the service from being completed properly. If your property requires specialist equipment, multiple visits, or additional time due to poor condition or restricted access, we may charge accordingly.

3. Payments and Charges

Fees will be agreed in advance where possible, and all prices are stated in pounds sterling unless otherwise stated. The final amount payable may depend on the service type, duration, urgency, property size, level of dirt, required materials, or any special instructions. Any quotation, estimate, or published rate is subject to correction if a clerical or pricing error is discovered before the work is completed.

Payment is due in accordance with the instructions provided at the time of booking or invoicing. For many services, payment may be required before the appointment, on the day of service, or immediately after completion. We may require card payment, bank transfer, or another accepted method. If payment is taken through a third-party processor, your use of that method may also be subject to the processor’s own terms.

Where payment is overdue, we may suspend further services until the account is settled in full. We may also recover reasonable costs associated with chasing unpaid invoices, including administrative charges, late fees, and any lawful debt recovery costs. Nothing in these Westminster Cleaners terms affects your rights as a consumer under applicable UK law, including rights relating to services not provided with reasonable care and skill.

4. Cancellations, Rescheduling, and Non-Attendance

We understand that plans can change, and we will usually try to accommodate rescheduling where reasonable. However, cancellations and amendments should be made as early as possible. If you cancel or reschedule within a short notice period before the appointment, we may charge a cancellation fee to cover lost time, staff allocation, and administrative costs. The amount will depend on the notice given and the nature of the service booked.

If our team attends the property and is unable to begin work because of reasons beyond our control, including lack of access, unsafe conditions, incorrect address details, or absence of required utilities where relevant, the appointment may be treated as a failed visit. In such cases, a visit fee or cancellation charge may apply. If we need to leave due to abuse, threats, unsafe conduct, or a serious health and safety issue, the service may be terminated immediately and the full or partial fee may still be payable.

We may need to reschedule or cancel a booking ourselves because of illness, severe weather, equipment failure, staffing changes, transport disruption, or other events outside our reasonable control. Where this happens, we will make reasonable efforts to offer an alternative time. We are not liable for indirect losses caused by such changes, provided we act reasonably and keep you informed as soon as practicable.

5. Service Standards and Scope

Westminster Cleaners will provide services with reasonable care and skill and in accordance with the information supplied at booking. The exact scope of work depends on the type of service selected and the time available. Unless expressly agreed otherwise, the service does not include repairs, plumbing, electrical work, mould remediation, biohazard removal, or any task that requires a licensed trade or specialist contractor.

We may use our own cleaning materials and equipment, unless otherwise agreed in advance. Where you supply products or tools, you are responsible for ensuring they are suitable, safe, and correctly labelled. We are not liable for damage caused by faulty products, unsuitable chemicals, or equipment supplied by you. We also reserve the right to refuse to use products that appear unsafe, unlabelled, or incompatible with the surface being cleaned.

Cleaning outcomes can vary depending on the age, condition, and material of the surfaces involved. Some stains, odours, limescale, grease, scorch marks, and ingrained dirt cannot always be fully removed, even with professional treatment. We do not guarantee the complete restoration of heavily soiled, damaged, or neglected items unless a specific result has been expressly agreed in writing and is reasonably achievable.

6. Liability and Limitations

We will take reasonable care when carrying out our duties, but certain limitations apply. Westminster Cleaners will not be responsible for pre-existing damage, wear and tear, hidden defects, faulty installations, unstable fixtures, or deterioration caused by age, poor maintenance, or unsuitable materials. Where damage is caused by our negligence, our liability will be limited to the reasonable cost of repair or replacement, taking into account the item’s age, condition, and current value.

We are not liable for loss of profit, loss of business, loss of opportunity, loss of data, or any indirect or consequential loss, except where such exclusion is not permitted by law. Nothing in these service terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK legislation.

To help us assess any concern, you must notify us of any alleged damage or issue within a reasonable time after the service, and in any event as soon as practicable. Where possible, you should provide photographs and a description of the matter. You must also allow us a fair opportunity to inspect the issue before any repair or replacement is arranged by a third party, unless doing so would be unreasonable in the circumstances.

7. Waste Regulations and Disposal

Where our service generates waste, we will handle and dispose of it in a manner consistent with applicable UK waste rules, environmental duties, and local collection arrangements where relevant. Customers must not ask us to remove, transport, or dispose of items that are prohibited, hazardous, unbagged, sharp, infectious, chemical, asbestos-related, or otherwise unlawful to handle without proper authorisation and equipment. If such waste is discovered during a booking, we may stop work until the issue is resolved.

You are responsible for telling us in advance if the property contains waste that requires special handling, including sanitary waste, sharps, mould-contaminated items, old paint, batteries, electricals, or large quantities of refuse. Any disposal service we agree to provide will be limited to the type and volume of waste described at booking. Additional charges may apply if the actual amount, type, or difficulty of disposal differs from what was declared.

We reserve the right to refuse to move or dispose of items that may breach environmental law, health and safety law, or carrier obligations. If we agree to remove waste on your behalf, you must ensure that ownership of the items has been properly transferred and that no prohibited materials are included. You remain responsible for any misdescription of waste or failure to disclose hazardous substances.

8. Complaints, Disputes, and Termination

If you are dissatisfied with any aspect of the service, you should inform us promptly so that we have the chance to investigate and, where appropriate, put matters right. Any complaint should be based on the facts of the service provided and, where possible, supported by clear information about the issue. We may offer a re-clean, price adjustment, or another reasonable remedy at our discretion, depending on the circumstances and the nature of the complaint.

We may terminate or suspend services immediately if you breach these terms, fail to pay amounts due, behave abusively, provide unsafe access, or request work that is illegal, hazardous, or outside our remit. We may also refuse future bookings where there is repeated non-payment, unreasonable behaviour, or a pattern of misuse of the service. Termination does not affect rights or obligations that have already arisen before the service ended.

These Westminster cleaning terms and conditions are intended to be interpreted in a commercially sensible way. If a dispute cannot be resolved amicably, the parties should first try to reach a practical agreement before taking formal action. Neither party is required to waive any legal rights, but both should act reasonably and mitigate avoidable loss.

9. Governing Law

These terms are governed by the laws of England and Wales. Any dispute arising out of or connected with a booking, service, payment, cancellation, or liability issue shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer protection rules require otherwise. If any part of these conditions conflicts with applicable law, the legal requirements will prevail to the extent of the inconsistency.

By using Westminster Cleaners, you confirm that you have read, understood, and accepted these service terms and conditions. They are designed to provide clear expectations for both sides and to support a professional, dependable cleaning service. If a particular matter is not covered here, it will be handled in line with reasonable industry practice, applicable UK law, and the specific agreement made for your booking.